Protection of Customer Information
We understand the importance of privacy to our customers and visitors to the Hawaiian Express Service web site. We will not give or sell confidential or Personal Information (as described below) about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide Hawaiian Express Service services to the customer.
We collect and store information about every shipment we handle so that we can efficiently provide the shipment delivery services demanded by our customers. We use information about our customers, their shipments, and their shipping activity to provide or enhance the services we make available, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests, set prices, establish credit, fulfill a Service Agreement, accomplish the billing function, and comply with government regulations.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose.
Some of the information collected by Hawaiian Express Service is data which relates to an identifiable person ("Personal Information"). Examples of Personal Information are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other Personal Information removed, is sometimes shared with third parties. Finally, we do provide Personal Information to government agencies as required by law or regulation.
In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient or addressee, to resolve a question or provide shipment status information. Users of HAWAIIAN EXPRESS SERVICE web sites can request changes to their personally identifiable information by contacting Customer Support via email at Hayward@hawaiianexpress.com or by calling the Corporate Office at (510)783-6100.
Information, including Personal Information, provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the Hawaiian Express Service Terms and Conditions. The Hawaiian Express Service Terms and Conditions are available at www.hawaiianexpress.com in the Customer Service section of the Support tab and at local Hawaiian Express Service offices. Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.
Security and Integrity of Information
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.
Hawaiian Express Service Web Sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.
Retention of Customer Information
We retain information, including Personal Information, about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.
Customers are Responsible for Protecting Information and Systems on Their Premises
Some information about Hawaiian Express Service customers and their packages is stored in shipping systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by Hawaiian Express Service, we provide tools to facilitate customer efforts to safeguard their information.
The Hawaiian Express Service Web Sites
What Information We Collect And How We Will Use It
Users can visit most areas of the HAWAIIAN EXPRESS SERVICE Web Sites without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some Personal Information in these situations.
HAWAIIAN EXPRESS SERVICE provides links to external sites as a convenience to the user. The inclusion of any link does not imply HAWAIIAN EXPRESS SERVICE endorsement of the external site company, its web site, or the products and services it promotes and sells. HAWAIIAN EXPRESS SERVICE is not responsible for the privacy practices or the content of such web sites.
Other than cookies used in connection with registered users of a HAWAIIAN EXPRESS SERVICE Web Site or used to transfer information from one application to another on one or more of the HAWAIIAN EXPRESS SERVICE Web Sites, information collected by cookies used in connection with the HAWAIIAN EXPRESS SERVICE Web Sites is not used by HAWAIIAN EXPRESS SERVICE to identify an individual. My HAWAIIAN EXPRESS SERVICE cookies are placed every time a user logs in and are available for that session only. Cookies used to transfer information from one application to another are available only in the session of that transfer. Other cookies are stored indefinitely on users' hard drives.
Web SurveysFrom time to time, we include survey forms on the HAWAIIAN EXPRESS SERVICE Web Sites asking users for contact and demographic information (such as postal code, age or size of company). We use the responses from the surveys to better understand our customers' needs and to create web sites that respond to their interests. Customers may opt-out of participating in follow-up surveys. HAWAIIAN EXPRESS SERVICE will not disclose survey response information to companies or individuals outside HAWAIIAN EXPRESS SERVICE with two exceptions:
- Anonymized data, with all names, addresses and other personally identifiable information removed.
- To vendors who are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to HAWAIIAN EXPRESS SERVICE or HAWAIIAN EXPRESS SERVICE customers.
Hawaiian Express Service Web Site Applications
Users of HAWAIIAN EXPRESS SERVICE Internet Shipping and other applications on the HAWAIIAN EXPRESS SERVICE Web Sites that enable the purchase of services who choose to use credit cards for payment are required to provide information about themselves and their card. We use this information to establish credit for billing.
The HAWAIIAN EXPRESS SERVICE Web Sites collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.
Contacting Hawaiian Express Service
If you have questions about this privacy statement, the practices of this site, or your experience on any of the HAWAIIAN EXPRESS SERVICE Web Sites, you can contact:
Comments, suggestions or materials sent or transmitted to HAWAIIAN EXPRESS SERVICE shall be deemed to be non-confidential. HAWAIIAN EXPRESS SERVICE shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.